Monitoring System for Aging Adults | HomeSight Healthcare

HomeSight: Monitoring System for Aging Adults

Client Project / Duration: 8 weeks

HomeSight is a monitoring system that integrates with an aging adult’s television to provide them the ability to connect with caregivers, receive notifications and reminders, engage with calls and messaging, and be monitored remotely by family members.

In this project I designed the flow and screens for user onboarding and device set up. Additionally, I created mobile friendly screens of the caregiver and provider portal that allows users to remotely monitor and communicate with an aging adult through the system (not shown in this case study).

Background

Create a setup flow that guides users through the steps of onboarding their new device

Goals

Utilize a friendly and conversational voice that creates a sense of trust within the product

I began my design process by analyzing user personas to understand their needs and their context then developed my information architecture and flow that I wanted users to be taken through.

Ideation & Design Process

Guided Approach. Users must complete numerous tasks in order to conclude the setup of their HomeSight system. To make the process more digestible, I decided the create a more simplified three step process for users while going through onboarding. This allows them to keep track of what step they are on and gives them the opportunity to know what is coming next and how much longer they have.

Word Design. The voice is friendly and conversational, with clear bright colors. The tone & vocabulary are casual and approachable while staying professional. Descriptors provide more insight into the process and give users helpful context to aid in decision making.

Information Architecture

Final Design & Impact

Due to limited time we were not able to test this design with real users however it was received well by the client. The developers at HomeSight were pleased with the way in which the features of their new remote were highlighted in the onboarding steps. Additionally, they found the various trouble shooting messages and help pages to be potentially beneficial in reducing customer services calls. In future designs I think it would be beneficial to somehow tie together the settings page with the set up process so that there is consistency as there is significant cross over between the set up tasks and settings options.

View final screens below ⇩